The Moose on Round Lake (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website (themooseonroundlake.com), interact with us through WhatsApp, or otherwise communicate with us.
1. Information We Collect
We may collect the following types of personal information:
- Names — when you contact us, make a reservation, or interact with our staff
- Phone numbers — for reservations, communication, and WhatsApp messaging
- Email addresses — for inquiries, reservations, and notifications
- Communication content — messages you send to us via email, WhatsApp, or our website
We do not knowingly collect information from children under 13.
2. How We Collect Information
- Directly from you when you contact us, make a reservation, or message us on WhatsApp
- Through forms on our website
- Through messages sent to our business WhatsApp number
3. How We Use Your Information
- Respond to your inquiries and provide customer support
- Manage reservations and bookings
- Send operational and administrative communications
- Notify staff of internal documents and procedures (for staff members only)
- Comply with legal obligations
- Protect the security and integrity of our services
- Improve our services and customer experience
4. AI-Based Services
We use AI-powered tools (including Anthropic’s Claude) to help manage internal documentation and staff communications. AI processes message content to draft documents, route notifications, and support our operations team. We do not use AI to make decisions that have legal or significant personal effects on individuals.
5. WhatsApp Communications
When you message us via WhatsApp:
- Your phone number and message content are processed via the WhatsApp Business Platform (Meta)
- Messages may be processed through our automation and AI tools to help us respond
- We do not sell or share your WhatsApp messages with third parties for marketing purposes
- Meta’s own privacy policy also applies: whatsapp.com/legal/privacy-policy
6. Sharing of Information
We do not sell your personal information. We may share information only with:
- Service providers who help us operate our business (e.g., Google Workspace for email and document storage, Meta for WhatsApp messaging, Anthropic for AI services)
- Legal authorities when required by law
7. Data Storage and Security
We use Google Workspace for storing communications and documents. We have appropriate technical and organizational measures in place to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
8. Your Rights
- Access — request a copy of the personal information we hold about you
- Correction — ask us to correct inaccurate information
- Deletion — ask us to delete your personal information
- Withdraw consent — withdraw your consent to our use of your information at any time
To exercise any of these rights, contact us using the details below.
9. Canadian Privacy Law (PIPEDA and Quebec Law 25)
We comply with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec’s Law 25. You have the right to access and correct your personal information, and to file a complaint with the Office of the Privacy Commissioner of Canada if you believe we have not handled your information appropriately.
10. Data Retention
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, and resolve disputes.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.
12. Cookies
Our website may use cookies to enhance your experience. You can control cookies through your browser settings.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last Updated” date at the top of this policy.
14. Contact Us
The Moose on Round Lake Inc.
3735 Round Lake Rd
Killaloe, Ontario, K0J 2A0
Canada
Email: hello@themooseonroundlake.com
Phone: (613) 906-6673